Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Perfumes are matter of choices, and everyone has a different choice, just like as clothes, so we believe that by ordering the person already knows hows the original perfume smell like, or have tried somewhere else, or have been refereed too. 

So in that case perfumes are non - returnable, However we understand and respect choices and likes and dislikes. So we can offer exchange for the perfumes if you didn't like it for some reason for free of cost. but the shipping charges incurred in the process have to be borne by the buyer.

To initiate the exchange Please connect us on Whatsapp - +91 8160231342 and asked for the exchange and send the product to be exchange on address received by whats app, and complete the transaction of shipping charge involved. In order to exchange the products please ensure it is unused and have the original packaging intact. if not found such condition, will be obliged for additional exchange charges as actual.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ssecretperfumes@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ssecretperfumes@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products & perfumes). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Domestic shipping only

currently we are shipping domestically.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ssecretperfumes@gmail.com.